FREQUENTLY ASKED QUESTIONS
How do I start earning Origani Points?
Simply create an account or log in to your existing account. You’ll then automatically earn points when you
shop online and when you take other actions, such as following us on Facebook.
How many Origani Points do I need to claim a voucher?
Once you reach 100 points you can claim a $5 gift card or make a donation to charity. Simply log in and
select "claim rewards" to see if you have any rewards available.
How many Origani Points do I have?
You can check your points balance by signing in to your account. You will receive any pending points 28 days
after placing an order.
How do I turn Origani Points into gift cards?
To see the rewards available to you, log in to your account and click "claim rewards". You can then select
the reward you would like and copy your unique gift card number. Enter this gift card number at the checkout
to redeem your discount.
Do I earn Origani Points if I check out without signing in?
Sorry, we can’t assign points to you if you don’t sign in to a Origani account. It only takes 2 minutes to
create an account, and it will mean you can check out faster in future.
Do Origani Points and gift vouchers expire?
As long as you have made a purchase within the last 12 months, your points will remain active. Origani
Points expire after 12 months of inactivity.
Any claimed gift voucher is valid for 12 months from the point that you redeemed the voucher.
Where can I find my gift card?
If you have already claimed your gift card but have not spent it you can find all your previously claimed
rewards under the 'Your Vouchers' tab on the Origani Club Page. You must be logged in to your Origani People
acount to view your vouchers.
How do I become a VIP?
To be in our VIP tier you need to spend $300+ a year or subscribe to one of our products.
How do I use my Gift Voucher on a subscription order?
Subscription Discounts can be used on existing subscriptions only and can be added within your account under
'manage my subscriptions'. The discount will be applied to your next upcoming subscription order.
Why are my points pending?
Points are pending for 28 days after placing your order. This allows time for refunds or returns.
Have another question?
Please read our terms and conditions or contact our friendly customer care team for help.
